Promoted from Administrative Associate (first and only employee) to Head of Operations in August 2020, with responsibility for building and managing brand-new teams of employees, creating new processes, and overseeing day-to-day operations. Operations Management: - Planned and controlled day-to-day operations across departments. - Managed and led multiple teams responsible for executing diverse projects and tasks. - Continuously evaluated and optimized processes to streamline operations. - Implemented various software and tools for improvement. - Developed instruction manuals to ensure consistent project/task execution. Project Management: - Drove successful project execution by defining objectives, breaking down projects into manageable steps, and setting realistic timelines. - Coordinated cross-functional project teams, ensuring timely completion of deliverables and regular communication of progress updates to management and customers. - Managed multiple projects simultaneously, effectively prioritizing and delegating tasks. Performance Analysis: - Continuously monitored performance of servers and software systems - Analyzed data generated by software for insights and trends using SQL and data visualization tools (Tableau, Google Sheets). - Took appropriate actions based on performance metrics and data analysis. - Compiled comprehensive reports to support company decision-making. Human Resources: - Participated in recruitment and selection processes, successfully hiring more than 40 candidates. - Ensured optimal employee retention rate; many employees remained on the team for 3-5 years(the company's entire life cycle) - Successfully implemented bonus programs with additional financial compensation, which resulted in significant productivity and efficiency improvements. - Led employee onboarding and training, created training materials. - Resolved conflicts and addressed performance issues.

- Providing exceptional guest service while performing all check-in and check-out duties. - Managing and reconciling financial operations, including cash, credit cards, and company accounts, to ensure accurate accounting and reporting. - Utilizing the Opera Property Management System to efficiently manage room assignments, reservations, and billing. - Collaborating and communicating effectively with other departments to ensure smooth operations and guest satisfaction. - Consulting with guests to offer information about hotel services and facilities, as well as local attractions and amenities.

- Accurately translating and creating subtitles for a variety of Netflix Originals, including movies and TV shows. - Adhering to strict quality control standards and meeting project deadlines to ensure timely delivery of high-quality content.

- Providing exceptional guest service while performing all check-in and check-out duties. - Managing and reconciling financial operations, including cash, credit cards, and company accounts, to ensure accurate accounting and reporting. - Utilizing the Opera Property Management System to efficiently manage room assignments, reservations, and billing. - Collaborating and communicating effectively with other departments to ensure smooth operations and guest satisfaction. - Consulting with guests to offer information about hotel services and facilities, as well as local attractions and amenities.

Институт управления персоналом, социальных и бизнес-коммуникаций, Management

-, Tourism and Hospitality Management

EF SET, English