Responsibilities • Software Development Team Leadership • IT Service Architecture and Data Warehouse Development • Software Development Standards Establishing • Machine Learning Models Development • Business Processes Digital Transformation • Team Development and Mentoring Key Achievements • Telegram bot for customer feedback • AI-driven customers survey for quality of service Technology stack: Python (django), Java, JavaScript, C#, MS SQL, SSRS, PostreSQL,Redis, RabbitMQ, Kafka, Airflow, Grafana, YouTrack, Visual Studio, pyCharm, Gitlab, TFS, Predictive analytics, Machine learning (sklearn, keras, tensorflow, torch, llama)

Responsibilities • Data Quality Management • Machine Learning Models Development and Implementation • Customer Base Segmentation and Analytics • Big Data Monetization (B2C Marketing) • A/B Testing and Hypothesis Validation • Data Policy and Compliance Management Key Achievements • Big Data quality control system • Advanced recommendation models • Customer scoring (CLTV) and predictive models • Next best offer model (CVM) • Marketing communications strategies Technology stack: Hadoop, YARN, HDFS, Oracle, ETL, GDS, Hive, Spark, Scala, Zeppelin, Jupyter, Python, IBM MQ, IBM SPSS Modeler, Kafka, Grafana, Informix, Big Sql, DWH, Siebel CRM, Oracle BI, Tableu, Remedy, Jira, Confluence, IBM Campaign Management, Predictive analytics, Machine learning (sklearn, keras)

Responsibilities • IT Strategy Development and Implementation • IT Department Operational Management • IT Infrastructure and Data Warehouse Development • IT Project Office Management • Software Development Team Leadership • Business Processes Digital Transformation • IT Services Support and Contingency Ensuring • Information Security Management • Contracts and Procurement Oversight • IT Financial Planning and Budgeting Key Achievements • Airline tickets inventory system (Navitaire New Skies) • E-commerce tickets and tours distribution • Mobile application (iOS, Android) • Integration with Sirena Travel distribution system • Integration with payment gateways (Alfa-Bank, Euroset, Qiwi, Sprintnet) • Integration with staff tickets booking system (ID90T) • Meta search engines integration (Skyscanner, Yandex, Google, Aviasales, Momondo, Kayak) • Passengers, tickets, and flights data storage (DWH) • Bank card payments via IVR • Available fares cache system • Dynamic tickets and extra services pricing (APO) • Agency distribution channels connections via API • Arranging ancillary sales (insurance, priority boarding, VIP lounge, bus transfers) • Operational planning system (Aviabit) • Departure control system (GoNow) • Revenue management system (RMS) • Revenue accounting system (1C) • Reporting and notification system (Reporting Services) • SMS notifications • Clients survey, NPS monitoring • Flight data transfer (ACARS) • End-to-end accounting of aircraft equipment (RFID) • Voice recording system (Asterisk) • Electronic document management (1C, Diadoc, SBIS) • Aircraft tracking system (FlightRadar24) • Weather changes tracking (METAR, TAF) • Chat bot (conditions of carriage, flight information) • Service Desk automation (ManageEngine) Technology stack: REST API, SOAP, MS SQL, MS Reporting Services, ETL, DWH, Big Data, Machine learning, IBM MQ, Microsoft Azure, GDS, RMS, 1C, CRM, IVR, Cisco VPN, RFID, DLP, Asterisk, ManageEngine Service Desk, Splunk, Jenkins, Zabbix, Remedy, Jira

Responsibilities • IT Strategy Development and Implementation • IT Department Operational Management • IT Infrastructure Development • IT Projects Management • Software Development Supervision • Business Processes Automation • IT Services Support and Contingency Ensuring • Information Security Management • Contracts and Procurement Oversight • Financial Planning and Budget Management Key Achievements • Operations audit and automation • Online ticketing for corporate clients • MICE automation • Automatic quality control • Automatic sales reconciliations • Operation and management reporting • Corporate website development • Integration of two ticket sales networks • Integration with global business travel agencies network Technology stack: MS SQL, MS Reporting Services, GDS, 1C

Continent Express (Travel agency, 400 employees) Moscow IT Director (CIO) Responsibilities • IT Strategy Development and Implementation • IT Department Operational Management • IT Infrastructure Development • IT Projects Management • Business Processes Automation • IT Services Support and Contingency Ensuring • Information Security Management • Contracts and Procurement Oversight • Financial Planning and Budget Management Key Achievements • IT Service Desk • IT Support SLA and KPIs • IT infrastructure monitoring • IT costs accounting by cost center • Reports migration to Reporting Services • ERP system development • Online booking tool (tickets and hotels) • Automation of client requests processing • Travel risk monitoring • Intranet portal • Work time management system Technology stack: MS SQL, MS Reporting Services, GDS, 1C, IVR, ManageEngine Service Desk

Responsibilities • IT Strategy Development and Implementation • IT Department Operational Management • IT Infrastructure and Data Warehouse Development • IT Project Office Management • Business Processes Automation • IT Services Support and Contingency Ensuring • Information Security Management • Contracts and Procurement Oversight • IT Financial Planning and Budgeting Key Achievements • Online booking tool (tickets and cars) • Departure control system (DCS) • Schedule management tool • Revenue management tool • Failover VPN infrastructure • Accounting automation (1C) • Electronic document management (DMS) • Personal data protection Technology stack: MS SQL, MS Reporting Services, ETL, GDS, 1C, Cisco VPN

Responsibilities • IT Projects Leadership • Airport Information Systems Development and Implementation • Software Development Management • Technical Analysis and Planning • IT Contracts and Vendors Management Key Achievements • Public audio broadcast system • Automatic voice announcements (20 languages) • Automatic telephone information system (IVR, voice recognition) Technology stack: IVR, PA

Responsibilities • Strategic Planning and Leadership • Operational and Financial Management • Market Analysis and Positioning • Sales and Marketing Development • IT Infrastructure Development • IT Projects Management Key Achievements • Marketing and sales department created • Sales growth +35% for six months • Rating increase +20% • Corporate web portal with online chat • Internet radio broadcasting Technology stack: Java, PHP, MS SQL

Responsibilities • IT Projects Management • Team Leadership and Development • Technical Analysis and Planning • Customers Relations and Support Key Achievements • Travel agency CRM • IT infrastructure monitoring Technology stack: Java, PHP, MS SQL

Responsibilities • IT Strategy Development and Implementation • Operational and Financial Management • IT Infrastructure Development • IT Project Office Management • Software Development Supervision • IT Services Support and Contingency Ensuring • Information Security Management • Contracts and Procurement Oversight • Financial Planning and Budgeting • Customers Relations and Support Key Achievements • Representative office start-up • Project office creation • Distributed Internet office (DICE) • 12 web projects for customers Technology stack: Java, PHP, MS SQL

Applied mathematics and computer science department, Master of Science in applied mathematics and computer science, red diploma

Chief Data Officer (CDO) - Data Driven Management

Project management in a company. Standard ANSI PMI PMBOK 3rd edition.